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Psychologe, Web Analyst, Science Junkie, Star Wars Missionar und Gründer des Blogs
Measuring Customer Satisfaction and Loyalty: Improving the ‘Net-Promoter’ Score
Schneider, D., Berent, M., Thomas, R., Krosnick, J. (2008), Measuring Customer Satisfaction and Loyalty: Improving the ‘Net-Promoter’ Score, Poster presented at the Annual Meeting of the American Association for Public Opinion Research, New Orleans, Louisiana.
